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Help Desk Support/NDU/ Norfolk

--OSC Edge--

Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.  

Responsibilities

Responds to and diagnoses problems through discussion with users.

Ensures a timely process through which problems are controlled.

Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns.

Must Have

High school diploma or GED

6 months to 1 year experience

Secret Clearance

Benefits

Healthcare, dental, vision, life insurance, AD&D, Short Term Disability, Long Term Disability, 401k, Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Working Balance (Discount Program), ENI/BalanceCare (Insurance Advocate), FinFit (Financial Tools)

PTOs

Federal Holidays, 15 Days accrued Paid Time Off