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Help Desk Support (NDU/Norfolk)

Location:Norfolk, VA
JobID:136
Posted:03/9/2020

The Help Desk Support Specialist will be responsible for diagnosing and providing technical solutions for incoming end user inquiries and issues related to computer systems, software, and hardware. In this role, the Help Desk Specialist will serve as a support function for customer concerns.

Responsibilities

  • Provides support to end users for either PC, server, or mainframe applications or hardware
  • Responds to telephone calls, email and requests to diagnose technical problems 
  • Documents, tracks, and monitors issues to ensure a timely resolution
  • Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
  • Simulates or recreates user problems to resolve operating difficulties and take a proactive approach to problem recognition, research, isolation, resolution, and follow-up steps
  • Recommends systems modifications to reduce user problems
  • Troubleshoots technical issues
  • All other duties assigned by OSC and governing contract office

Required Qualifications/Education and Experience

  •  Must have and maintain at least a Public Trust Clearance
  • High school diploma or GED 
  • Minimum of 6 months to 2 years of IT Help Desk Support experience
  • Security plus, Network +,  or A+
  • Basic understanding of IT support and technical knowledge
  • Strong customer service skills 

Benefits

Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), 401k

PTOs

Paid Company Holidays and PTO

Career Development

Opportunities to enhance IT knowledge and skills, thus strengthening the OSC team and improving our employees' potential for future opportunities

OSC Edge is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations to applicants and employees.

OSC Edge is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender, (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military-service or status, veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other classification protected by applicable federal, state, and local laws and ordinances.

OSC Edge is committed to complying with all applicable laws providing equal employment opportunities.

OSC Edge is an Affirmative Action Employer